CV263 (“we”, “us”) is a CV and cover-letter builder operated by Fignoc Technologies, Harare, Zimbabwe. We respect your privacy and handle your personal information in line with Zimbabwe’s Cyber and Data Protection Act [Chapter 12:07]. This policy explains what we collect, why, and your rights.

Information we collect

Account details — your name and email address. If you sign in with Google, we receive your name, email and profile picture from Google (not your password).
CV & cover-letter content — the information you enter or import: contact details, work history, education, skills, referees and anything else you add to a document.
Payment information — handled by Paynow. We record which plan you bought and when, but we never see or store your EcoCash/OneMoney number or card details.
Technical & usage data — basic information such as your IP address, device/browser type and how you use the service, mostly via essential cookies.

Analytics and cookies

On our public pages (for example the home page, pricing, guides and special offers) we use analytics tools to learn what helps people and what confuses them. These are tools such as Google Analytics, the Meta (Facebook) Pixel and Microsoft Clarity. They use cookies or similar technology to count visits and to show where people tap, click and scroll. Microsoft Clarity can also show us a replay of how a public page was used.

Microsoft Clarity runs on our public pages and on the sign-in, sign-up and CV-builder screens that you use before you have an account. We do not record anybody who is signed in, and it does not run on payment screens, shared CV links, your account or your saved CVs.
What is typed into form fields (including your name, email, password and everything you put in your CV) is masked by Clarity and is never sent to Microsoft. On the CV builder we also mask the whole screen, including the CV preview, so a recording shows where people tap and scroll but not what they wrote.
If your browser sends “Do Not Track” or Global Privacy Control, Clarity does not run.
You can block these cookies in your browser settings. CV263 keeps working without them.

How Microsoft handles this data is explained in the Microsoft Privacy Statement.

How we use your information

To create, save, preview and let you download your CVs and cover letters as a PDF.
To provide optional AI writing help and job-tailoring when you request it.
To process payments and manage your 30-day or annual access window.
To run the referral programme and credit rewards.
To send you service messages (e.g. a reminder before your access lapses) and respond to support requests.
To keep the service secure and improve it.

AI features

When you use an AI feature (summary help, bullet points, tailoring, whole-CV polish, or CV import), the relevant text is sent to our AI provider (Anthropic) to generate suggestions. AI is used only to rephrase and structure the information you provide — it does not add qualifications or experience you didn’t enter. You choose when to use these features; if you don’t use them, your content isn’t sent for AI processing.

If you give us a WhatsApp number when you sign up or pay, we use it to send you messages about your CV263 account: a receipt when a payment goes through, a note if a payment fails, and a notice before your access ends. If you tick the reminders box, we may also send up to two reminders if a payment you started is not finished, and plan reminders. We do not send reminders between 8pm and 7am, and never more than one reminder a day.

Reply STOP to any message and we stop all messages to that number at once. Reply START to switch them back on.
You can also write to our WhatsApp number yourself. Your messages are stored so a person can follow up, and a person on the team can read them.
When you type a question about CV263 or about writing a CV, the question and the last few messages of that chat are sent to Anthropic so an assistant can answer it. We tell the assistant to refuse to discuss anyone's account or payment, and not to take card, PIN or password details; please do not send any in the chat.
WhatsApp messages travel through Meta (WhatsApp), who handle them under their own terms.

Who we share it with

We do not sell your personal information. We share it only with the service providers needed to run CV263:

Paynow — to take payment.
Anthropic — to power AI features (only when you use them, or when you type a question to our WhatsApp assistant).
Meta (WhatsApp) — to deliver the WhatsApp messages described above, only if you gave us a number.
Google — if you choose to sign in with Google.
Our hosting provider — to run the website.
Recruitment263 — only if you opt in to be featured to employers on our sister job board. You can opt out any time.

Shareable CV links

If you turn on a public share link for a CV, anyone with that link can view that CV without logging in. You can switch the link off at any time from the builder, which makes it private again.

Data retention & deletion

We keep your account and documents while your account is active so you can come back and edit them. You can delete any CV or cover letter at any time, and you can ask us to delete your whole account. Files you upload for CV import are read to build your CV and are not stored afterwards.

Your rights

Under the Cyber and Data Protection Act you have the right to access the personal information we hold about you, to correct it, to ask us to delete it, and to object to certain uses. To exercise any of these, email us at the address below.

Security

We use reasonable technical and organisational measures to protect your information. No online service can be 100% secure, so please use a strong password and keep your login details private.

Children

CV263 is intended for job seekers aged 16 and over. We do not knowingly collect information from children under 16.

Changes to this policy

We may update this policy from time to time. We’ll change the “last updated” date above and, for significant changes, let you know in the app.

Contact us

Questions or requests about your data? Email admin@recruitment263.co.zw or write to Fignoc Technologies, Harare, Zimbabwe.

Privacy Policy